Data protection


Thank you for visiting our web pages and your interest in our company and what we do. Protecting your privacy is important to us. That’s why we make sure we collect and process your personal details strictly in accordance with the law and other regulations on data protection. We guarantee that we use all incoming data only for its intended purpose.

Automatically saved data

When you visit our web pages, the following data is automatically saved: your IP address or the IP address of your Internet Service Provider; the website that directed you to us; the type of browser you use; your operating system and platform; the pages at that you called up; and the date and times you accessed them. We process this log data without reference to the identity of the user or other profiling, strictly in accordance with our legitimate interests and only to the extent necessary, to enable us to perform statistical analyses for our business, for security and to optimise our online content. We reserve the right, however, to review the log data retrospectively if we have specific grounds to suspect unlawful use of our website.

If you make use of elements of our online content that require registration, additional data will be saved. See the paragraph “Registration” in the Conditions of Use for further information in this regard.

Use of cookies

When you visit particular parts of its website, TransnetBW makes use of cookies to offer you more personalised services. Cookies are small text files that a web server can send to your computer to identify it. They are used to direct the connection to particular web pages during your visit, for example, or to save settings. You can set your browser to notify you each time a cookie is saved, making their use transparent for you. They are not associated with your personal details. All pages can also be visited without using cookies. You can adjust your browser settings to control how cookies are used, and to what extent, or you can turn them off completely. TransnetBW GmbH will assume that you agree to the use of cookies if your browser accepts them.

You can also manage many of the online advertising cookies used by businesses by using the US website or the European website

Collecting and processing personal data

Personal details such as your name, address, telephone number and e-mail address are saved only when you provide them to us voluntarily, as part of the registration process, for example, or for a survey or competition, to execute a contract, or to order information material or display a newsletter, or if you otherwise actively make contact with us, e.g. via e-mail. In other words, it is entirely your decision whether you make any details available to us, and which details you choose to provide. In the case of a newsletter, your personal profile is made up of the details you have chosen to provide. In addition, we also save your user preferences in anonymised form to help improve our services. Any analyses that we perform are also done only in anonymised form (e.g. user and click preferences).

If you give your express approval, or if we have a legitimate interest, we will also use this data for market and opinion research, for marketing purposes or to improve our services. This may involve creating usage profiles. In this connection we may need to pass your data on to third-party service providers for processing on a contract basis. TransnetBW GmbH obliges its service providers to observe the provisions of data protection laws. We will not, however, sell your details to third parties or market them in any other way. You can, at any time, withdraw your agreement for us to use your data for market and opinion research, for advertising or to improve our services.

Registration and user profile

The details that are provided for your user profile are used only for the purposes of the contractual and business relationship between you and us. When you register on our online platform, you will be advised which information must be supplied. You decide whether to provide any further details in addition to these. Details regarding third parties may be provided only with their permission or when otherwise permitted by law.

User profiles are not public and cannot be viewed by other users. When you terminate your registration or delete your profile, you are responsible for saving your data; we are entitled to permanently delete all user data saved during the term of the agreement unless legal or contractual archiving obligations dictate otherwise.

Use of forms

If you contact us using a form on, this will use 128-bit encryption as a matter of course. If you use your private e-mail account rather than the TransnetBW forms that are secured with 128-bit SSL encryption, please note that you must ensure your own security measures are in place to guarantee the security of your transmission.

We therefore recommend you use the encrypted TransnetBW forms. If the form is not encrypted, this will be the result of a technical problem, and we cannot assume liability for the security of your data transmission. The closed “lock” symbol in your browser window will show whether the form is encrypted.

User rights and deletion of data

You are entitled to receive, at no cost, information about the personal details about you that are saved in our system.

You also have the right to correct inaccurate details, to block and delete your personal details as appropriate, to assert your rights to data portability and, if illegal data processing is suspected, to submit a complaint to the competent supervisory authority. You may also revoke any agreements at any time, with future effect in principle.

The data stored on our system will be deleted as soon as it is no longer needed for its intended purpose, if there are no legal archiving requirements preventing its deletion.


TransnetBW GmbH websites may contain links to other providers that are not covered by our provisions on data protection.


TransnetBW GmbH has state-of-the-art technical and organisational security measures in place to protect the data that has been supplied to us against accidental or deliberate manipulation, loss, destruction or access by unauthorised parties. Our security measures are constantly being improved in line with technological developments.


We expressly encourage parents or guardians to monitor their children’s online activities. Unless they have permission from their parents or guardians, children should not send personal details to us. We do not request personal details from children, do not deliberately gather such details, and do not disclose them to third parties without authorisation.

Updates to this data protection statement

This data protection statement will be updated if TransnetBW GmbH introduces new products or services or changes its Internet procedures, or in response to changes in security technology relating to the Internet and electronic data processing. We will publish any such changes here.

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer and make it possible to analyse the use that you make of this website. The information that is generated by the cookie regarding your use of this website is generally transmitted to a Google server in the US and is saved there.

If IP anonymisation is activated on this website, however, Google will first abbreviate your IP address within the member countries of the European Union or the other signatory countries to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the US and be abbreviated there. IP anonymisation is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of this website to draw up reports about website activity and to perform additional services for the website operator in connection with the use of the website and the Internet as a whole.

The IP address transmitted from your browser in connection with Google Analytics will not be linked with any other data held by Google. You can stop cookies from being saved by adjusting the settings on your browser software; however, we must warn you that this may restrict your ability to use all of the functions of this website to their full extent. You can also prevent the data generated by the cookie relating to your use of the website (including your IP address) from being collected and processed by Google by downloading and installing the browser plugin available from this link:

Google’s websites contain further information about the use of data by Google, settings options and opportunities to submit objections:

Any further questions?

If you have any further questions about how your personal data is processed, or if you would like to request information, please contact the data protection officer at TransnetBW using the address below:
Hanno Grimm, Pariser Platz, Osloer Straße 15-17, 70173 Stuttgart

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